In this ever-evolving COVID-19 situation, we continue to focus on our commitment and responsibility to serve our clients, while at the same time addressing the health and safety of our clients, associates and communities. In our efforts to limit the spread of COVID-19, effective Wednesday, March 18, we will operate our Family of Brand banking centers via drive-thru services only where possible, and modify our operations at locations without drive-thru services.
- We would like to remind you that under no circumstances will we ask you for your full social security number, user name, password or PIN. Be aware that cyber criminals may prey on all of us during turbulent times. If you receive a call from anyone asking for this information, even if it appears to be from our bank, please do not provide it to them. Fraudsters have the ability to spoof phone numbers.
- Business operations continues as normal for all payment processing systems. We are fully equipped and prepared to operate and have robust business continuity plans in place. Our bank is working closely with payment processing networks; such as the Federal Reserve. Our clients should not expect interruptions to the payments systems, including the ability to send and receive payments such as Wires, ACH, or Card Processing.
You can rest assured knowing that you are banking with one of the strongest, most well-capitalized banks in the country. Our sound balance sheet, with nearly twice the regulatory-required capital levels and strong liquidity, positions us exceptionally well to withstand volatile market conditions. Please be assured your money is FDIC insured and very safe with us.
We remain fully committed to serving you and meeting all of your banking needs. We must all do our part to slow the spread of COVID-19, mitigating the risk of illness for you and our associates. Thank you for continuing to trust us with your banking needs.
If you or your business are experiencing financial difficulty due to the COVID-19 pandemic, please talk to us. We may be able to offer financial relief.